Terms of Service
1. About these terms
Shanhai Tongwen (the "platform") is operated by the Global Association of Cultural and Educational Exchange (GACEE, "the Association"). These terms apply to everyone who uses the platform. Where a school, education provider or company has a separate written agreement with the Association, that agreement prevails; for anything it does not cover, these terms apply.
2. Accounts
- Accounts for learners, teachers and administrators are opened by schools, companies or the Association. Keep your password and PIN safe, and do not share your account.
- After learning on a shared device, sign out or lock your account.
- If you think someone else may be using your account, tell your school or contact us straight away.
3. Acceptable use
When using the platform, do not:
- post content that is unlawful, violent, sexual, discriminatory or bullying, or that infringes other people's rights;
- ask minor learners for contact details, arrange to meet them privately, or make any inappropriate contact;
- impersonate anyone, or get around the platform's moderation and safety measures;
- access, scan, scrape or interfere with the platform or its data without permission;
- upload files that contain malicious code.
The platform moderates messages and class moments. Content that breaks these rules may be hidden or removed, and the accounts involved may be restricted.
4. AI features
- AI features such as Xiaomo support learning, and their answers can be wrong. Xiaomo is not a person and cannot replace teachers, parents or professionals.
- If you or someone near you is in danger, tell an adult nearby straight away or call your local emergency number.
- Teaching content drafted by AI reaches learners only after a teacher confirms it.
5. Content and intellectual property
- Textbooks, lesson materials and other content on the platform are protected by copyright and are used for teaching on the platform under licence.
- Rights in teaching materials that teachers upload or create follow the agreement between the teacher and the school or the Association.
- Content you submit on the platform (homework, work, messages and so on) remains yours; you allow the platform to store and process it to provide teaching, and to show it to people who have permission to see it. Showing or publishing a learner's work needs separate consent to use the work.
6. Third-party services
Live classes may use third-party meeting tools, and schools may connect other systems through Connector. When you use these services, their own terms also apply.
7. Providing and changing the service
- The platform is currently in a pilot phase. We work to keep it stable, but we do not guarantee that it will be uninterrupted or free of errors.
- Maintenance, upgrades or security needs may cause temporary interruptions; schools are told in advance about significant changes.
- We may improve or change features and update these terms when needed; updated terms are published in the Trust Center.
8. Suspension and termination
We may suspend or end the use of an account that breaks these terms or the law, or that puts learners or the platform at risk. When a school or company ends its agreement, data is exported or deleted under the Data Retention and Deletion Policy.
9. Liability
To the extent the law allows, the Association is not liable for losses caused by events beyond its reasonable control, failures of third-party services, or a user breaking these terms. Nothing in these terms limits liability that cannot be limited by law.
10. Governing law
These terms are governed by the laws of Singapore; disputes arising from them are subject to the jurisdiction of the courts of Singapore.
11. Contact us
dingbo@jurisedu.com